Regulators · Australia
The Australian Framework.
Twin peaks supervision, an enforceable industry code, a single external dispute resolution body, and the distinction of being the only jurisdiction here where handling a claim is itself a licensed financial service.
Kempron does not operate in Australia. The Australian framework treats claims handling and supplier management more explicitly than any other described here.
The Bodies
Who Supervises What
Australian Prudential Regulation Authority
Prudential supervisor of general insurers under the Insurance Act 1973. Its Prudential Standard CPS 230 Operational Risk Management came into force on 1 July 2025, replacing five earlier outsourcing and business continuity standards and creating explicit obligations around material service providers, including a service provider management policy, formal agreements, monitoring, and a material service provider register submitted to APRA.
Australian Securities and Investments Commission
Conduct regulator. Following the Financial Sector Reform (Hayne Royal Commission Response) Act 2020, claims handling and settling became a financial service under the Corporations Act 2001 from 1 January 2021, and from 1 January 2022 persons providing claims handling and settling services must hold an Australian Financial Services licence. (ASIC Information Sheet 253.) ASIC Regulatory Guide 271 sets internal dispute resolution standards.
Australian Financial Complaints Authority
The single external dispute resolution scheme for financial services, including general insurance, replacing the previous separate schemes. Determinations bind the firm where accepted by the complainant.
Office of the Australian Information Commissioner
Supervises the Privacy Act 1988 and the Australian Privacy Principles.
General Insurance Code of Practice
Administered by the Insurance Council of Australia and monitored by an independent Code Governance Committee. A redrafted Code went out for consultation in 2026, with the industry seeking ASIC approval under Regulatory Guide 183. Proposals in the draft include automatic acceptance of home and motor claims after twelve months where no decision has been made, subject to exceptions, and a strengthened vulnerability framework. (Insurance Council of Australia code consultation, 2026. Draft at the time of writing; not yet in force.)
State And Territory Compulsory Third Party Schemes
Bodily injury from motor accidents is handled through state and territory CTP schemes, which differ in design between jurisdictions and are supervised by their own state bodies.
Market data for Australia is set out on the Australian market page.
On Accuracy. These pages name real bodies and real instruments. They are summaries for orientation, not legal advice, and not a substitute for the instruments themselves. Regulators and supervised firms who find an error here are invited to write to info@kempron.io; it will be corrected.
Jurisdictions that could not be sourced to this standard are not listed.